Location: Fully Remote (UK, EU, or North America)

Commitment: Full-time

Time zone: UK/EU preferred; EST overlap required if based in North America

Reports to: C-Suite Leadership (CEO/COO)

About Adcrate

Adcrate is a fast-growing, AI-driven performance creative agency helping eCommerce and digital product brands scale through high-performing content and paid media systems.

We build premium creative that converts, powered by strategic thinking, data, and fast iteration. Our team blends strategists, editors, and performance leads - lean, smart, and obsessed with quality.

We’re remote, collaborative, ambitious, and building the future of creative-first growth.

The Role

We are hiring a Senior Account Manager / Head of Accounts to lead our Account Management function and elevate the client experience at Adcrate.

This is a leadership-track role for someone who wants to:

• Own client success, communication quality, and retention
• Build the systems, standards, and processes for the Account Management function
• Coach and lead Account Managers (now + as we scale)
• Be the escalation and quality control point between clients, creative, and performance teams
• Ensure clients feel deeply supported, informed, and guided

Today, we have Account Managers who handle day-to-day comms - your job is to make their function world-class while also leading key client relationships yourself.

What You’ll Be Doing

Client Leadership & Experience

• Act as senior point of contact for key client accounts